You enjoyed the demo?

Your free trial is ending automatically after 14 days — completely without cancellation or any actions  on your part.

If you want to continue using the platform afterwards, you can upgrade your plan to a paid subscription any time directly in the platform.

The trial period is important to many users as it provides a first-hand look at the management portal. It also allows you to view the trainings in full length before inviting the entire workforce, making it possible to gather feedback from colleagues.

You will receive for 14 days full access to the IS-FOX platform — completely free of charge and without providing payment details.During this time, you can, for example, invite employees, start training courses and test all functions in peace and quiet.

Here's how to start the free trial period:

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1. Select your desired plan and click on “Try for free”.
2. Create an account — quickly and without payment details.
3. Get started right away with your team!

In this case, the person who manages the training courses in your company has unenrolled you from a course. So please reach out directly to your internal contact person to solve the problem.

In the learning area, you can see all the courses you have been enrolled in. Click on ‘My courses’ to see an overview of all your courses. There you can see which courses you have already completed, and which are still pending. Click on a course to go to the course overview. There, click on ‘Start course’ to start the course in the language of your choice.

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What happens if I don't pass the course?

You have an unlimited number of attempts to complete the course. So don't worry if you don't succeed the first time. We do not keep track of failed attempts; you will be shown in the system with the status ‘Course started’ until you have successfully completed the course. Our courses are not designed to trip you up, but to train you in important topics relating to Cyber-Security, Data Protection, Compliance and Occupational Safety. So, if you study the content attentively, you shouldn't have any problems with the final test.

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I've passed my course, and now what?

Congratulations, well done! 😊 Your completion is automatically recorded in the background. The person responsible for training in your company who has enrolled you in the course will see that you have successfully completed the course. You can now create your course certificate within the course. To do this, click on ‘Create certificate’ → ‘Your course certificate’ → ‘ View certificate’. Your certificate (PDF) will then be downloaded. If you see other courses under ‘My courses’, you can tackle them next.

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What happens if I don't complete the course?‍

You will receive reminder e-mails at regular intervals reminding you to complete the course. To avoid this, it is best to attend the course as soon as possible and complete it. We're sure you'll learn something new, even if it's not your first course on the respective topic.

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As an admin:

As the person who has purchased and manages the training courses, you must also enroll in a course yourself in order to be able to log in to the learning area and gain access to the course content. You will then also receive the invitation e-mail for the course and can use it to log in. The login details are the same as those you use for the awareness platform.

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As a participant:

The link in your invitation e-mail will take you directly to the learning area. There you log in with your e-mail address and a one-time password. As soon as you enter your e-mail address when logging in, the platform will send you a one-time password that you can use to log in. The next time you log in, you will receive a new one-time password.

As soon as you have been enrolled in a course, you will receive an invitation e-mail with all information and a link to your course. You can keep the e-mail so you can access your course again later, or you can save our learning area as a bookmark in your browser: https://learn.is-fox.com

Yes, licenses can be removed from employees as long as they have not yet been used. This is, for example, relevant when employees leave the company and new employees join the company.

When is a license considered 'used'?

A license is 'available' if it has not yet been assigned to an employee.

A license is considered 'unused' if it has been assigned to an employee but the employee has not started any course.

A license is considered ‘used’ as soon as the respective employee has started at least one course. Once a license is ‘used’, it can no longer be transferred. At the end of the current term, a new term begins automatically (unless it has been canceled). From then on, all assigned licenses are again considered ‘unused’.

You can adjust your license quota at any time:

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• Increasing the number of licenses: You can buy additional licenses directly from the training platform. The change comes into effect immediately.
• Reducing the number of licenses: A reduction in licenses will only take effect during the next contract period. Please contact our support team at support@is-fox.de.
• Adjust your plan: If you would like to adjust the selection of your training areas, please also contact our support team at support@is-fox.de.

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Important: The term of your contract remains unchanged due to changes to the license quota.

The contract period is 12 months. If the license quota is subsequently increased, the period remains unchanged.

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Example: A company buys the Flex plan for 50 employees on April 1, 2024. The contract period starts on April 1, 2024 and ends on March 31, 2025. The company is now increasing the number of licenses included in the plan to 60. The contract period of the plan remains from April 1, 2024 until March 31, 2025.

Your plan grants an annual quota of licenses. Each license gives one employee access to all training areas that are included in the plan.

Example: A company has purchased the Flex plan for 50 employees and selected the training areas 'Data Protection' and 'Cyber-Security.' This means that up to 50 employees can receive a license, allowing up to 50 employees to be enrolled in the 'Data Protection' and 'Cyber-Security' courses.

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How do I add a license to an employee?

It's simple: automatically. A license is automatically added to employees when they are enrolled in their first course. That means:

a) You do not consume licenses when employees are created. Only when they are registered for the first time, licenses are assigned

b) No matter how many courses an employee is enrolled in, only one license is required per user

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Example:

1. The company adds its first employee to the platform: Max Mustermann. No licenses are required to create employees, which is why 50 licenses are still available.

2. Max Mustermann is then enrolled in his first training course, 'Data Protection.' Therefore, a license is automatically assigned to it. 49 licenses are now still available for other employees.

3. Max is then enrolled in the 'Cyber-Security' course. Since Max has already been assigned a license, nothing changes: 49 licenses are still available for other employees.

The selected plan can be upgraded or downgraded. Please contact our support team for this: support@is-fox.de

We will handle the upgrade/downgrade for you.

The contract period remains unchanged as a result of the upgrade/downgrade. An upgrade during the contract period takes effect immediately. A downgrade during the contract period only takes effect in the next year.

All training courses are offered in German and English. Further languages are planned for the future in the training platform. Seven additional languages are already available for custom solutions. So if you need additional languages right now, feel free to contact us for a custom solution.

No, you choose one plan. According to the chosen plan, your company will have access to all 4 training areas (All-in-one plan) or 1-3 training areas that you can flexibly select based on your needs (Flex plan).

We offer two different plans: All-in-one and Flex.

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The two plans differ in the number of training areas in which participants can be trained:

All-in-one: All 4 training areas

Flex: Flexible selection of 1-3 training areas

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You can choose from the following training areas that we offer: data protection, occupational safety, cyber-security and compliance.

The selected number of users indicates the annual license quota, i.e. how many employees can be trained in a year in total.

No, the training does not have to be set up manually every year. Once set up, course participants automatically receive an invitation to next year's training. You don't have to do anything else.

At the moment, we offer payment by credit card, SEPA direct debit and purchase on account/bank transfer.

Supported credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, Debit Cards.

Option 1: Use our predefined learning plan

(Recommendation: Ideal for a quick start — put together by our experts)

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1. Navigate to the desired training area, e.g. data protection
   Our predefined learning plan consists of several coordinated training courses. The plan automatically invites you to a current follow-up course every year — so you always stay up to date.
2. Click on 'Add Participant'
   Here, select the employees who should be assigned to the learning plan. If you haven't created any employees yet, you can also do this here.
3. Click on 'Sign Up'
   Now click on 'Enroll, 'and your learning plan is active. Employees automatically receive an invitation to the first training from the learning plan.

Option 2: Use a stand-alone training

(Recommendation: If you want to offer specific training)

1. Start on the overview
   Put a new Learning plan with a single training on — e.g. for a specific topic or specific training needs.
2. Follow the remaining steps from variant 1
   Then assign participants to the training.

Option 3: Create your own learning plan with several trainings

(Recommendation: If you want to combine content individually)

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1. Start on the overview
   Create your own Learning plan with multiple training courses, which you put together yourself — according to the needs of your team.
2. Continue as usual with 'Add participants, ''Create collaborator', etc.
   You then assign the individual learning plan.

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1. You add employees as course participants
2. Course participants receive an invitation email with a direct link to the course
3. If it is the first training for participants, they will be asked to set a password
4. Let's go: The participants can now start their training!

No, you do not have to. Of course, we're happy to help, but you can set up training courses yourself in just a few clicks using our self-service training platform.

After completing a training course, each participant receives a certificate, which can be downloaded and stored as a PDF.